Changes between Version 10 and Version 11 of TicketHowTo
- Timestamp:
- Feb 6, 2006, 9:53:29 PM (18 years ago)
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TicketHowTo
v10 v11 5 5 * Your bug doesn't already have a ticket (report:6) 6 6 * That your bug is not already fixed in current SVN 7 * That this is really a bug, and not a feature request. Feature requests go in either the [http://www.mythtv.info/moin.cgi/UserWishList old wiki] or the [http://www.mythtv.org/wiki/index.php/Feature_Wishlist newwiki].7 * That this is really a bug, and not a feature request. Feature requests should go in the [http://www.mythtv.org/wiki/index.php/Feature_Wishlist wiki]. 8 8 9 9 If this is a compiling problem, e-mail the users list, then the developer list before adding a ticket. These are often caused by toolchain or dependency problems. Of course, if the problem is only present after a particular recent commit, e-mail the developer list immediately. … … 18 18 PS To attach a patch or a backtrace, you must first create a ticket, and then there will be an 'Attach File' button when you view the new ticket. Attach logs as either plaintext or compressed files, please do not attach non-plaintext files such as OpenOffice, Word, or RTF documents. 19 19 20 If your ticket gets marked as "worksforme" or "invalid" consider this a challenge to improve the bug report. Problems often only occur with a particular setting or with some particular hardware. Figuring out what exactly is causing the problem will make it possible to reproduce the bug, which is the first step in fixing it. If the ticket is marked as invalid rather than worksforme, it probably failed some check on this checklist. Also, don't get into an arguement with whoever closed your ticket. Remember, since this person reviewed your ticket, this is the person most likely to fix your problem.20 If your ticket gets marked as "worksforme" or "invalid" consider this a challenge to improve the bug report. Problems often only occur with a particular setting, with some particular hardware or even with a specific recording. Figuring out what exactly is causing the problem will make it possible to reproduce the bug, which is the first step in fixing it. If the ticket is marked as invalid rather than worksforme, it probably failed some check on this checklist. Also, don't get into an argument with whoever closed your ticket. Remember, since this person reviewed your ticket, this is the person most likely to fix your problem.