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Changes between Version 14 and Version 15 of TicketHowTo

v14	v15
17	17	* Please do '''not''' increase a ticket's priority, severity, or milestone from the defaults. These fields are for the person who is fixing the issue to decide. Don't change these after the ticket's been filed, either - they'll likely just get changed back.
18	18
19		PS To attach a patch or a backtrace, you must first create a ticket, and then there will be an 'Attach File' button when you view the new ticket. Attach logs as either plaintext or compressed files, please do not attach non-plaintext files such as OpenOffice, Word, or RTF documents.
	19	PS To attach a patch or a backtrace, you must first create a ticket, and then there will be an 'Attach File' button when you view the new ticket. Attach logs as either plaintext or compressed files, please do not attach non-plaintext files such as %OpenOffice, Word, or RTF documents.
20	20
21	21	If your ticket gets marked as "worksforme" or "invalid" consider this a challenge to improve the bug report. Problems often only occur with a particular setting, with some particular hardware or even with a specific recording. Figuring out what exactly is causing the problem will make it possible to reproduce the bug, which is the first step in fixing it. If the ticket is marked as invalid rather than worksforme, it probably failed some check on this checklist. Also, don't get into an argument with whoever closed your ticket. Remember, since this person reviewed your ticket, this is the person most likely to fix your problem.