Changes between Version 15 and Version 16 of TicketHowTo


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Timestamp:
May 9, 2007, 8:08:48 PM (13 years ago)
Author:
danielk
Comment:

Actually wiki link protected OpenOffice?

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  • TicketHowTo

    v15 v16  
    1717 * Please do '''not''' increase a ticket's priority, severity, or milestone from the defaults.  These fields are for the person who is fixing the issue to decide.  Don't change these after the ticket's been filed, either - they'll likely just get changed back.
    1818
    19 PS To attach a patch or a backtrace, you must first create a ticket, and then there will be an 'Attach File' button when you view the new ticket.  Attach logs as either plaintext or compressed files, please do not attach non-plaintext files such as %OpenOffice, Word, or RTF documents.
     19PS To attach a patch or a backtrace, you must first create a ticket, and then there will be an 'Attach File' button when you view the new ticket.  Attach logs as either plaintext or compressed files, please do not attach non-plaintext files such as !OpenOffice, Word, or RTF documents.
    2020
    2121If your ticket gets marked as "worksforme" or "invalid" consider this a challenge to improve the bug report. Problems often only occur with a particular setting, with some particular hardware or even with a specific recording. Figuring out what exactly is causing the problem will make it possible to reproduce the bug, which is the first step in fixing it. If the ticket is marked as invalid rather than worksforme, it probably failed some check on this checklist. Also, don't get into an argument with whoever closed your ticket. Remember, since this person reviewed your ticket, this is the person most likely to fix your problem.