Changes between Version 32 and Version 33 of TicketHowTo


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Timestamp:
Nov 2, 2008, 8:08:59 PM (12 years ago)
Author:
stuartm
Comment:

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  • TicketHowTo

    v32 v33  
    4242If your ticket gets marked as "'''worksforme'''" or "'''invalid'''" consider this a challenge to improve the bug report. Problems often only occur with a particular setting, with some particular hardware or even with a specific recording. Figuring out what exactly is causing the problem will make it possible to reproduce the bug, which is the first step in fixing it. If the ticket is marked as invalid rather than worksforme, it probably failed some check on this checklist. Also, don't get into an argument with whoever closed your ticket. Remember, since this person reviewed your ticket, this is the person most likely to fix your problem.
    4343
    44 Keep a close eye on your ticket. If you are asked to provide information (ticket marked as "'''infoneeded'''"), please do so promptly. Failure to provide the requested information within 30 days may mean that your ticket is closed.
     44Keep a close eye on your ticket. If you are asked to provide information (ticket marked as "'''infoneeded'''"), please do so promptly. Failure to provide the requested information within '''30 days''' may mean that your ticket is closed.