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Changes between Version 8 and Version 9 of TicketHowTo

v8	v9
16	16	* Please do '''not''' increase a ticket's priority, severity, or milestone from the defaults. These fields are for the person who is fixing the issue to decide. Don't change these after the ticket's been filed, either - they'll likely just get changed back.
17	17
18		PS To attach a patch or a backtrace, you must first create a ticket, and then there will be an 'Attach File' button when you view the new ticket.
	18	PS To attach a patch or a backtrace, you must first create a ticket, and then there will be an 'Attach File' button when you view the new ticket. Attach logs as either plaintext or compressed files, please do not attach non-plaintext files such as OpenOffice, Word, or RTF documents.
19	19
20	20	If your ticket gets marked as "worksforme" or "invalid" consider this a challenge to improve the bug report. Problems often only occur with a particular setting or with some particular hardware. Figuring out what exactly is causing the problem will make it possible to reproduce the bug, which is the first step in fixing it. If the ticket is marked as invalid rather than worksforme, it probably failed some check on this checklist. Also, don't get into an arguement with whoever closed your ticket. Remember, since this person reviewed your ticket, this is the person most likely to fix your problem.